NS Live Chat, Inbox & Helpdesk

Overview

NS Live Chat, Inbox & Helpdesk is a multifunctional customer service app designed for Shopify stores. It integrates various channels of customer support into a unified system, enhancing the overall efficiency and effectiveness of customer interactions.

Key Features and Benefits

This app centralizes support conversations from different stores across any channel into one inbox, facilitating better management and a more streamlined support process. With features like detailed customer behavior analysis and product recommendations, it helps in unlocking sales opportunities directly from the chat portal. The inclusion of a Helpdesk & Chatbot allows for proactive 24/7 customer service. Additionally, the app's mobile compatibility ensures that support can be provided from anywhere, further enhancing its utility.

Pricing and Plans

• Free Plan: Offers unlimited conversations, one agent as admin, one store integration, Facebook integration, live chat customization, browser notifications, and a mobile app.
• Basic Plan ($5.99/month): Expands to unlimited conversations and agents, two stores and Facebook integrations, live visitor data, automation rules, order tracking, watermark removal, and 5 FAQs.
• Advanced Plan ($14.99/month): Includes everything in Basic, plus unlimited stores and channels, unlimited FAQs, business hours, and offline email notifications.
• Professional Plan ($34.99/month): Offers all features in Advanced, plus a chatbot, order management, and private macros.

User Feedback and Ratings

The app is highly rated at 4.9, with 87 reviews. Users appreciate its comprehensive approach to customer service, the ease of integrating multiple channels, and the effectiveness of its chat and helpdesk functionalities in enhancing customer interactions and sales.