How to deactivate Shopify store

Deactivating a Shopify store is akin to pausing your business operations without completely closing your account. This option is ideal for store owners who wish to take a temporary break or need time to revamp their online store. Here's a detailed guide on how to deactivate your Shopify store:

1. Log in to your Shopify admin panel

This step requires your store’s URL, which usually follows the format

2. Navigate to Settings

Once logged in, go to the bottom left of your Shopify admin dashboard and click on “Settings.”

3. Go to Plan and Permissions or Account

Depending on the version of Shopify you are using, you might see either "Plan and Permissions" or "Account."

4. Find the "Close Store" option

In the "Plan and Permissions" or "Account" section, scroll down until you see the "Close store" option. This might be under a section called "Store status" or similar.

5. Click on "Close Store"

Shopify will ask you to enter your password again to confirm that you want to close your store.

6. Provide a reason for closing

Shopify will ask why you are closing your store. Choose the most relevant option or provide your reason if none of the given options fit.

7. Confirm the closure

After selecting a reason, you will be prompted to confirm that you want to close your store. Once confirmed, your Shopify store will be deactivated.

Additional Considerations

When deciding to deactivate your Shopify store, consider the following to ensure a seamless process:

  • Subscription Fees: Understand that depending on the pause option you select, you might still be responsible for a reduced subscription fee. Evaluate the financial implications carefully.
  • Store Functionality: Be clear on what store functionalities will remain available or become restricted during the deactivation period. This includes access to your admin panel, customer visibility of your storefront, and your ability to edit your store or make sales.
  • Customer Communication: Inform your customers about the deactivation, especially if you plan to reactivate in the future. Providing clarity on your operations can help maintain trust and manage customer expectations.
  • Fulfill Outstanding Orders: Make sure all orders have been fulfilled before deactivating your store to uphold your brand's reputation and ensure customer satisfaction.
  • Review Third-Party Apps and Services: Assess any ongoing subscriptions or services connected to your Shopify store. You may need to cancel or pause these services separately to avoid unnecessary charges.

Frequently Asked Questions

Q: Can I access my Shopify admin after deactivating my store?

A: Access levels vary depending on the deactivation option you choose. Some plans may allow limited admin access, while others might restrict it completely.

Q: Will I be charged while my store is deactivated?

A: Depending on the pause plan you select, you might incur a reduced subscription fee. Always check the current terms provided by Shopify.

Q: How do I reactivate my Shopify store?

A: Reactivating your store is as simple as logging into your Shopify admin and selecting a plan. Follow the prompts to resume full operations.

Q: How long can I keep my Shopify store deactivated?

A: Shopify offers various pause plans, each with its own duration limits. Review these options and select one that aligns with your needs.

Deactivating your Shopify store is a strategic choice for store owners looking for a break without permanently losing their store data or setup. By following these steps and considering the additional points mentioned, you can ensure that your store's deactivation process is smooth and tailored to your specific circumstances.

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